Shipping Policy

At Brickwall Garments, managed and operated by Brickwall Group LLC, we aim to provide reliable and transparent shipping for orders placed through www.brickwallgarments.com.

This Shipping Policy explains our shipping charges, estimated delivery times, customs responsibilities, and other important information related to delivery.

By placing an order through www.brickwallgarments.com, you agree to the terms of this Shipping Policy.

1. Shipping Charges

Shipping charges are based on the total value of your order and the number of products included in the order.

Orders of $500 or More

Orders with a total value of $500 or more qualify for free shipping, provided the order contains a maximum of 5 products.

Orders Below $500

Orders with a total value below $500 are charged a flat shipping fee of $50, provided the order contains a maximum of 5 products.

Orders Containing More Than 5 Products

The above shipping rates apply only to orders containing up to 5 products.

Orders containing more than 5 products may require a separate shipping quotation depending on factors such as:

  • Total quantity
  • Total shipment weight
  • Package size
  • Destination country
  • Shipping method
  • Production requirements

Customers placing an order containing more than 5 products may be contacted by Brickwall Garments regarding additional shipping charges before the order is processed.

Where available, the applicable shipping charge will be displayed during checkout on www.brickwallgarments.com.

2. Estimated Delivery Time

The estimated delivery time for orders placed through www.brickwallgarments.com is:

15–20 business days

Business days generally exclude weekends and public holidays.

The estimated delivery period may include order processing, preparation, production where applicable, and shipping time.

Delivery times are estimates and are not guaranteed.

3. Order Processing

Orders are processed after payment and order details have been successfully confirmed.

Some products may require additional preparation or production time, particularly where items are made to order or customized.

Customers may be contacted if additional information is required before an order can be processed.

4. Customized and Made-to-Order Products

Customized, personalized, made-to-order, or specially manufactured products may require production before shipment.

The estimated 15–20 business day delivery period may vary depending on:

  • Product specifications
  • Quantity ordered
  • Customization requirements
  • Production requirements
  • Availability of materials
  • Customer approval requirements, where applicable

If a significantly longer production period is expected, Brickwall Garments may provide additional information regarding the expected timeline.

5. United States Orders

For orders shipped to customers in the United States, customers will not be required to pay import duties upon delivery.

Brickwall Garments will handle applicable customs and duty arrangements for shipments to the United States in accordance with the shipping method used.

Customers may still be responsible for providing information requested by the shipping carrier or customs authorities where necessary for clearance.

6. Orders Outside the United States

For orders shipped to countries outside the United States, any applicable:

  • Import duties
  • Customs duties
  • Taxes
  • VAT
  • Brokerage fees
  • Import processing charges
  • Government fees

are the responsibility of the customer, unless otherwise expressly stated during checkout on www.brickwallgarments.com.

These charges are determined by the destination country’s customs authorities and are not controlled by Brickwall Garments.

We recommend that international customers check their country’s import rules and potential charges before placing an order.

7. Customs Clearance

International shipments may be subject to customs inspection and clearance procedures.

Customs authorities may request additional information from the recipient before releasing a shipment.

Customers are responsible for cooperating with customs authorities and shipping carriers where necessary.

Delays caused by customs clearance are outside the direct control of Brickwall Garments and may affect the estimated delivery time.

8. Shipping Destinations

Brickwall Garments may ship products to domestic and international destinations available through www.brickwallgarments.com.

Shipping availability may vary depending on:

  • Destination country
  • Product type
  • Courier availability
  • Customs restrictions
  • Government regulations
  • Other shipping limitations

We reserve the right to decline shipment to a destination where delivery is unavailable, restricted, or not reasonably possible.

9. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order through www.brickwallgarments.com.

Please carefully check:

  • Recipient name
  • Street address
  • Apartment, suite, or unit number
  • City
  • State or province
  • Postal or ZIP code
  • Country
  • Telephone number

Brickwall Garments is not responsible for delivery problems caused by incorrect or incomplete shipping information supplied by the customer.

If you notice an error in your shipping information, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

10. Order Tracking

Where tracking is available, customers may receive tracking information after their order has been shipped.

Tracking information may be provided by email or through the relevant shipping carrier.

Please allow some time for tracking information to become active after shipment.

11. Shipping Delays

Although we aim to deliver orders within approximately 15–20 business days, delays may occasionally occur due to circumstances outside our reasonable control.

These may include:

  • Customs clearance
  • Carrier delays
  • Weather conditions
  • Public holidays
  • Transportation disruptions
  • Government restrictions
  • Incorrect or incomplete addresses
  • High shipping volumes
  • International border procedures
  • Force majeure events
  • Other circumstances beyond our control

Brickwall Garments will make reasonable efforts to assist customers with delayed shipments where possible.

12. Failed Delivery Attempts

Shipping carriers may make one or more delivery attempts depending on their procedures.

If delivery cannot be completed because the customer is unavailable, the carrier may:

  • Attempt delivery again
  • Leave collection instructions
  • Hold the package at a local facility
  • Return the shipment to the sender

Customers are responsible for following the carrier’s instructions to receive or collect their shipment.

13. Refused or Unclaimed Shipments

If a shipment is refused, left unclaimed, or returned because the customer failed to complete customs procedures or collect the package, the customer may be responsible for additional shipping and return costs where applicable.

For shipments outside the United States, refusal to pay applicable customs duties or taxes does not automatically entitle the customer to a full refund.

Any refund for a returned international shipment may be reduced by shipping, customs, handling, or other charges incurred by Brickwall Garments, where permitted by applicable law.

14. Lost Packages

If you believe your package has been lost in transit, contact us at info@brickwallgarments.com with your order information.

Brickwall Garments may work with the shipping carrier to investigate the shipment.

Customers may be asked to provide additional information required by the carrier for an investigation or claim.

15. Damaged Packages

If your order arrives damaged, please retain the product and original packaging and contact Brickwall Garments as soon as possible.

Where applicable, provide photographs showing:

  • The shipping package
  • Shipping label
  • Damage to the packaging
  • Damage to the product

Claims regarding damaged or incorrect products should be submitted in accordance with the Return and Refund Policy available on www.brickwallgarments.com.

16. Delivery Confirmation

An order may be considered delivered when the shipping carrier records the package as successfully delivered to the address provided by the customer.

If tracking shows that your package has been delivered but you cannot locate it, please:

  • Check the delivery location
  • Check with household members or authorized recipients
  • Contact the shipping carrier
  • Contact Brickwall Garments if additional assistance is needed

17. Large, Bulk, or Wholesale Orders

Orders containing more than 5 products, large-volume orders, wholesale orders, or bulk orders may require separate shipping arrangements.

Shipping charges and delivery timelines for these orders may be calculated separately depending on:

  • Order quantity
  • Product type
  • Shipment weight
  • Package dimensions
  • Destination
  • Shipping method
  • Production requirements

Where separate shipping terms are agreed for a bulk or wholesale order, those agreed terms will apply to that order.

18. Changes to This Shipping Policy

Brickwall Garments may update this Shipping Policy from time to time.

Any changes will be published on www.brickwallgarments.com.

The shipping terms applicable to an order will generally be those in effect when the order was placed, subject to applicable law.

19. Contact Us

For questions regarding shipping, delivery, tracking, customs, or shipping charges, please contact:

Brickwall Garments
Managed by Brickwall Group LLC
Website: www.brickwallgarments.com
Email: info@brickwallgarments.com

By placing an order through www.brickwallgarments.com, you acknowledge that you have read and understood this Shipping Policy.