Return and Refund Policy

At Brickwall Garments, managed and operated by Brickwall Group LLC, we are committed to providing quality products and a satisfactory customer experience.

This Return and Refund Policy explains the conditions under which products purchased through www.brickwallgarments.com may be returned, replaced, or refunded.

By placing an order through www.brickwallgarments.com, you agree to the terms of this Return and Refund Policy.

1. Return Request Period

Customers must submit a return request within 5 days after delivery.

The 5-day period begins on the date the shipping carrier confirms the order as delivered.

The product itself does not need to physically reach Brickwall Garments within those 5 days. The requirement is that the return request must be submitted within 5 days after delivery.

Once a return request has been approved, Brickwall Garments will provide instructions regarding how and where the product should be returned.

Return requests submitted more than 5 days after delivery may not be accepted, except where required by applicable law.

2. Return Eligibility

To qualify for a return, the following conditions must generally be met:

The return request must be submitted within 5 days after delivery
The product must be unused and unworn
The product must be in its original condition
The product must not have been washed, altered, damaged, or modified after delivery
Original tags, labels, accessories, and packaging should be included where applicable
Proof of purchase or the relevant order number must be provided
The product must be returned according to the instructions provided by Brickwall Garments

Brickwall Garments reserves the right to inspect returned products before approving a replacement or refund.

Products that do not meet the return conditions may be refused.

3. Customized and Personalized Items

Customized, personalized, made-to-order, made-to-measure, or specially manufactured products are not eligible for return, exchange, or refund, except where required by applicable law or where the product is defective or does not match the specifications agreed to by Brickwall Garments.

This includes products made according to customer-provided:

Measurements
Sizes
Colors
Designs
Logos
Names
Embroidery
Printing
Patches
Materials
Product modifications
Other custom specifications

Customers are responsible for reviewing and confirming all customization information before placing an order through www.brickwallgarments.com.

Once production of a customized item has begun, the order may not be cancelled, changed, returned, or refunded unless otherwise agreed by Brickwall Garments or required by applicable law.

4. Replacement or Refund

For an eligible return, customers may request either:

A replacement product, or
A refund

The available resolution may depend on the circumstances of the return and product availability.

If a replacement product is unavailable, Brickwall Garments may issue a refund instead.

Refunds are generally issued using the original payment method where possible.

5. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or materially different from what you ordered, you must submit a request to Brickwall Garments within 5 days after delivery.

You may be asked to provide:

Your order number
Photographs of the product
Photographs of the packaging
A description of the issue
Any other information reasonably required to evaluate the claim

Once the issue has been reviewed and approved, Brickwall Garments may provide a replacement or refund depending on the circumstances and product availability.

6. Incorrect Size or Product Selection

Customers are responsible for selecting the correct product, size, color, and specifications when ordering from www.brickwallgarments.com.

For standard, non-customized products, a return request for an incorrect size or product selection may be considered if:

The request is submitted within 5 days after delivery, and
The product meets all other return eligibility conditions

Customized or made-to-measure products are not eligible for return because of incorrect measurements or specifications provided by the customer.

We recommend reviewing all available size charts and product information on www.brickwallgarments.com before placing an order.

7. How to Request a Return

To request a return, replacement, or refund, contact Brickwall Garments within 5 days after delivery.

Please provide:

Your full name
Order number
Email address used for the order
Product you wish to return
Reason for the return request
Whether you prefer a replacement or refund
Photographs where the product is damaged, defective, or incorrect

Brickwall Garments
Managed by Brickwall Group LLC
Website: www.brickwallgarments.com
Email: info@brickwallgarments.com

Please do not send a product back before receiving return instructions from Brickwall Garments.

8. Return Shipping

Return shipping instructions will be provided after your return request has been reviewed and approved.

Unless the return is caused by a defective, damaged, or incorrect product supplied by Brickwall Garments, the customer may be responsible for return shipping costs.

Original shipping fees and other delivery-related charges may be non-refundable unless otherwise required by applicable law or agreed by Brickwall Garments.

Customers are responsible for securely packaging returned products.

We recommend using a trackable shipping method where available.

9. Inspection of Returned Products

All returned products may be inspected after receipt.

Brickwall Garments may refuse a return or reduce the amount refunded where legally permitted if the product:

Has been worn
Has been used
Has been washed
Has been altered
Has been damaged after delivery
Is missing original tags or accessories
Is returned in a condition substantially different from when it was delivered
Does not otherwise meet the conditions of this Return and Refund Policy

You will be notified after the returned product has been reviewed.

10. Refund Processing

If a refund is approved, it will be processed using the original payment method where reasonably possible.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment provider, and country.

Brickwall Garments does not control processing times imposed by banks or third-party payment providers.

Any applicable refund confirmation may be sent to the contact information associated with your order on www.brickwallgarments.com.

11. Replacement Orders

If a replacement is approved, Brickwall Garments will arrange for the replacement product to be prepared and shipped.

Replacement processing and delivery times may depend on:

Product availability
Production requirements
Customer location
Shipping carrier
Customs processing
Other factors outside our reasonable control

If the requested replacement is unavailable, Brickwall Garments may offer an alternative product or issue a refund.

12. Items Not Eligible for Return

Unless required by applicable law, the following products are generally not eligible for return:

Customized products
Personalized products
Made-to-order products
Made-to-measure products
Products manufactured according to customer specifications
Products that have been worn, washed, used, altered, or damaged after delivery
Products without required tags, labels, or accessories where applicable
Orders for which a return request was not submitted within 5 days after delivery

13. Order Cancellations

If you wish to cancel an order placed through www.brickwallgarments.com, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing, production, customization, packing, or shipment.

Customized or personalized products generally cannot be cancelled once production has begun.

If an eligible order is successfully cancelled before fulfillment, any applicable refund will be processed using the original payment method where possible.

14. Refused or Undeliverable Packages

Customers are responsible for providing complete and accurate shipping information when ordering through www.brickwallgarments.com.

If a shipment is returned because of:

An incorrect address
Refusal of delivery
Failure to collect the package
Incomplete shipping information
Another issue attributable to the customer

additional shipping charges may apply before the order can be sent again.

Any refund for an undeliverable or refused package may be subject to applicable shipping or handling costs where permitted by law.

15. International Orders

International returns may be subject to additional shipping, customs, duty, tax, or brokerage charges.

Unless the return results from an error by Brickwall Garments, customers may be responsible for these costs.

Brickwall Garments is not responsible for customs charges imposed by the customer’s country.

Customers should not send an international return before receiving return instructions from Brickwall Garments.

16. Abuse of the Return Policy

Brickwall Garments reserves the right to refuse returns, replacements, or refunds where there is reasonable evidence of:

Fraud
Return abuse
False claims
Deliberate product damage
Repeated misuse of the return process
Other unlawful or abusive activity

Any action taken will remain subject to applicable consumer protection laws.

17. Consumer Rights

Nothing in this Return and Refund Policy is intended to exclude, limit, or replace consumer rights that cannot legally be excluded under applicable law.

Where mandatory consumer protection law provides greater rights than those stated in this policy, those mandatory rights will apply.

18. Changes to This Policy

Brickwall Garments may update this Return and Refund Policy from time to time.

Any changes will be published on www.brickwallgarments.com with an updated “Last Updated” date.

The policy applicable to an order will generally be the policy in effect at the time the order was placed, subject to applicable law.

19. Contact Us

For questions regarding returns, replacements, or refunds, please contact: